If you see Ensogo advertising something that's fulfilled by them, and not other sellers. Take caution, you may never get your purchases.
This was my experience with them:
I, together with some of my friends bought 4 units of Samsung Note 5 using coupon codes that gave us a discount of RM250 for 3 of the units each. Thus amounting to RM2.1k to RM2.2k per unit.
As usual, we've paid, got our tax invoices and coupons. So after that we waited, since it was pre-order and was going to take 2 weeks (Delivery period: 1st Oct - 6 Oct when we 1st bought them). But guess what? It never came. So I emailed Ensogo for an explanation.
Below are the email exchanges:
Note: Emails are stacked with latest email on top, thus read from bottom to top for better understanding.
***CLICK PICTURES TO ENLARGE***
Those are the emails for the 1st unit bought.
In between email exchanges, I told them I had another 3 units and a 'ticket' was automatically created without my knowledge and it was dealt by another personnel.
What's worst is that they refunded me those 3 units me straightaway in the 1st email, no notification nothing. Below is the email exchange between the other person and I:
***CLICK PICTURES TO ENLARGE***
This email was sent to me without my knowledge.
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This was my reply.
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Obviously I was freakking mad! What kind of service is this?
Note that I said I do not mind a delay in delivery. I demanded an explanation and none was given.
I even told them to take the advertisement down and stop selling it if they can't produce them, but it they didn't take heed. Even until today, they are still selling it!
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| Note the dates. |
The delivery period is still changing!!! What the freakking hell???!!!
Anyway, the only relief is that it looks like they are processing my refunds. But seriously? If I don't complain there wouldn't be any refunds nor news from them. They're take your money and just keeping it only to refund you later. There's no sincerity in even wanting to sell these goods to you! Imagine those that did not complain? How long will they be keeping those monies? Long enough to generate interest?
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| This is one of four refund emails received. |
I am and will still be checking if the amounts have truly be refunded. After all the delays and no explanations other than 'unforeseen circumstances', I seriously have trust issues with this website.
And I have no problems with Mydeal.my and Living Social before this. Those were what they were before they became "Ensogo". Though I heard there was a lot of bad rep too, hence the re-branding. Well nothing good came out of the "re-branding" I guess, it became worse.
***The reason for blogging this whole experience.***
I was going to leave it at that actually and kept this whole issue private. But this happened on Facebook and it really disgusted me. Thus I feel like it's my civic responsibility to ensure consumers are aware of this.
Ensogo deletes comments. Thus you don't see complaints, reviews and bad comments about them. Luckily I've screenshot it all.
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| Yesterday, with another duped customer. |
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| Today, all gone. |
So, this was my experience with Ensogo. MY WORST EXPERIENCE EVER! Never will I purchase anything from them ever!
I will note too that some people do get their items, but I doubt it was fulfilled by Ensogo. It was most probably fulfilled by stores, a 3rd party maybe, but I am not sure. I will never trust that site again.
Anyway, if you see deals on Ensogo, PROCEED WITH CAUTION. You may never get your goods.
Btw, I found out that they just started selling Iphone 6 and 6s 's too... with the infamous delivery period... dun dun dun!!
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